privacy policy
Last Updated: 19 October 2026
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, book or attend a class, purchase our services, communicate with us or otherwise interact with Sol Society.
Sol Society is operated by ELME COLLECTIVE MANCHESTER LTD (“Sol Society”, “we”, “us” or “our”).
Business address:: 1 Birchbrook Road, Lymm, WA13 9RR, United Kingdom
Website: www.solsocietystudios.uk
Contact: contact@solsocietystudios.uk
1. Information We Collect
Depending on how you interact with Sol Society, we may collect and process information including:
your name;
date of birth or confirmation that you are aged 18 or over;
email address;
mobile telephone number;
account and login information;
class bookings, cancellations and attendance history;
memberships, class packages and purchase information;
payment and transaction information;
communications you send to us;
marketing preferences;
information you provide when contacting customer support;
technical information relating to your use of our website, app or online booking services; and
photographs or video where you have agreed to be photographed or recorded.
We may also ask you to provide relevant information about current injuries, pregnancy or other health information where this is reasonably necessary to help us provide our classes safely.
2 . How We Use Your Information
We may use your personal information to:
create and manage your Sol Society account;
process purchases, memberships and class packages;
manage class bookings, cancellations, waitlists and attendance;
send booking confirmations and reminders;
notify you about changes or cancellations affecting your bookings;
communicate important information about the studio or our services;
provide customer support and respond to enquiries;
maintain appropriate health and safety records;
manage incidents, complaints or disputes;
improve our website, booking experience and services;
maintain appropriate business, accounting and transaction records;
prevent misuse, fraud or security incidents;
comply with our legal and regulatory obligations; and
send marketing communications where permitted by law.
3. Our Lawful Bases for Using Personal Information
Under UK data protection law, we must have a lawful reason for processing your personal information. Depending on the circumstances, we may process your information because:
Contract – processing is necessary to provide services you have requested or to take steps at your request before entering into a contract, for example when creating an account, purchasing classes or managing bookings.
Legal obligation – processing is necessary for us to comply with a legal obligation.
Legitimate interests – processing is necessary for our legitimate business interests or those of a third party, provided those interests are not overridden by your rights and interests. This may include operating and improving Sol Society, protecting our business and customers, managing enquiries and maintaining appropriate records.
Consent – where required, we may rely on your consent, including for certain marketing communications, photography or video, or other processing where consent is appropriate. You may withdraw your consent at any time.
Where we process health information or other special category personal information, we will also identify an appropriate additional condition for processing that information as required by law.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
This Privacy Policy applies to our website and our mobile app.
4. Booking Platforms and Payments
Sol Society uses Mariana Tek / Xplor to support functions including customer accounts, class bookings, memberships, purchases and communications.
When you create an account, make a booking or purchase services, information may be processed through these systems on our behalf or as otherwise described to you when you use the service.
Payment information may be processed by our payment service providers. Sol Society does not intend to store full payment card details itself where those details are handled securely by the relevant payment provider.
These service providers may process personal information in accordance with their own privacy information and their contractual arrangements with us.
5. Email and SMS Communications
We may use your email address and mobile number to send service-related communications that are necessary or relevant to your relationship with Sol Society. These may include:
booking confirmations;
class reminders;
class cancellations or timetable changes;
waitlist notifications;
account or membership information;
payment or purchase information;
important service or studio updates; and
customer support communications.
These operational messages are different from marketing communications.
Where required by law, we will obtain appropriate permission before sending marketing communications by email or SMS.
You can change your marketing preferences or withdraw your consent to marketing at any time.
Marketing emails will provide an appropriate unsubscribe option. For SMS communications, you may follow the opt-out instructions contained in the message, including replying STOP where that functionality is provided.
Opting out of marketing will not necessarily prevent us from sending important non-marketing messages relating to your account, purchases or bookings.
6. Photography and Video
From time to time, photography or video may take place within Sol Society for social media, promotional or other business purposes. Where you may be identifiable and consent is appropriate, we will seek your permission before using photographs or video of you. You are free to decline and should not be disadvantaged for choosing not to appear in promotional content.
If you have previously agreed to the use of an image or recording and subsequently have concerns about its continued use, please contact us at contact@solsocietystudios.uk
7. Marketing
We may send information about Sol Society classes, events, memberships, offers, studio news and related services by email or SMS where we are permitted to do so. Where we rely on your consent, you can withdraw that consent at any time.
Where applicable law permits us to market similar products or services to existing customers without obtaining fresh consent, we will only do so where the relevant legal requirements have been satisfied. You will be given an appropriate opportunity to unsubscribe or opt out of electronic marketing communications.
You may also contact contact@solsociety.uk if you would like us to update your marketing preferences.
8. Who We Share Your Information With
We may share personal information where reasonably necessary with trusted organisations that help us operate Sol Society, including providers of:
booking and studio management systems;
payment processing;
website hosting and technical support;
email and SMS communications;
IT and data storage;
accounting and professional services; and
other services necessary to operate our business.
This includes Mariana Tek / Xplor in connection with our booking, customer management and communications systems.
We may also disclose personal information where required by law, to protect the rights or safety of Sol Society or another person, or in connection with legal claims or proceedings.
We do not sell your personal information.
9 . Security
We take reasonable organisational and technical measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse. Where we use third-party service providers, we take reasonable steps to use providers capable of handling personal information appropriately and securely.
No method of transmitting or storing information electronically can, however, be guaranteed to be completely secure.
10 . Cookies and Website Information
Our website and third-party services integrated with it may use cookies and similar technologies. These technologies may be used to enable essential website functions, remember preferences, understand how visitors use the website and, where applicable and permitted, support analytics or marketing.
Where required, we will provide appropriate information and choices regarding non-essential cookies. Further information about the cookies used on our website may be provided through our website’s cookie notice or consent tool.
11 . Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights concerning your personal information, including the right to:
request access to personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete personal information in certain circumstances;
ask us to restrict how information is used in certain circumstances;
object to certain processing;
request transfer of certain information;
withdraw consent where processing is based on consent; and
object to the use of your personal information for direct marketing.
These rights are not absolute and may depend on the circumstances.
To exercise a data protection right, contact us at contact@solsocietystudios.uk
We may need to verify your identity before responding to a request.
SMS / TEXT MESSAGING TERMS
12 . Program Description
By opting in, you agree to receive recurring automated text messages from Sol Society (“we,” “us,” “our”) at the mobile number you provided. Messages may include class booking confirmations, class reminders, waitlist notifications, class availability updates, cancellations or timetable changes, account alerts, promotional offers, and customer support follow-ups. Consent to receive these messages is not a condition of any purchase.
13 . Message Frequency
You may receive up to 28 messages per month. Message frequency may vary depending on your activity and interactions with us.
14 . Message and Data Rates
Message and data rates may apply. Charges are billed by and payable to your mobile service provider. Please contact your wireless carrier for details about your messaging plan.
15 . How to Opt Out and Get Help
You can unsubscribe the SMS service at any time by replying STOP to any message we send you. After you send STOP, you will receive a one-time confirmation message, and no further messages will be sent. If you want to rejoin, you can sign up again using the original opt-in method or reply START. For help or more information at any time, reply HELP to any of our messages. You can also contact our support team directly at contact@solsocietystudios.uk.
16 . Carrier Liability Disclaimer
Carriers are not liable for any delayed or undelivered messages.
17 . Complaints
If you have concerns about how we use your personal information, please contact us first at:
You also have the right to raise a concern with the UK’s data protection regulator, the Information Commissioner’s Office (ICO).
Information about your rights and how to contact the ICO is available through the ICO’s official website.
18 . Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, service providers or legal obligations.
Where appropriate, we will make customers aware of significant changes.
The latest version will be available on our website.
19 . Contact us
If you have questions about this Privacy Policy, how we use your information or your data protection rights, please contact:
ELME COLLECTIVE MANCHESTER LTD trading as Sol Society
1 Birchbrook Road, Lymm, WA13 9RR, United Kingdom
Email: contact@solsocietystudios.uk
Website: www.solsocietystudios.uk